Service Engineer - Process Cooling/Industrial Refrigeration

Job Role:      Service Engineer
Reports to:  Regional Service Manager
Location:     Home based

The Company

Established in 2001, Aqua design, supply and install innovative temperature control solutions, across the UK. Our Sales, Hire and Service teams support customers from every industry sector, whether they are looking to purchase, hire or maintain equipment. Products include process chillers, adiabatic, dry air & free coolers, cooling towers, temperature control units, boilers, air conditioning units and portable heaters. As a business, we have a strong focus on energy efficiency and the ability to design completely bespoke solutions. Aqua are proud recipients of a Queen’s Award for Enterprise: Innovation.

Our Service business provides full aftersales support, including preventive maintenance, spare parts and emergency breakdown. We have a nationwide network of Engineers, offering 24/7 assistance. We’re currently looking for an engineer to cover Southern/South Eastern region.

The Role

Our network of engineers are field based, reporting directly to a Regional Service Manager and supported by the service team at head office.


• Daily liaison with the Service Department to obtain diary & job details

• Visiting client sites for routine preventative maintenance

• Responding to client call outs for breakdown and repair

• Installation & commissioning of new equipment

• Completion of relevant documentation

The successful candidate will be able to demonstrate:

• A can-do attitude with a “first fix” mentality and a commitment to proving a first-class customer experience

• Process / water cooling experience

• FGas trained / 2079 or equivalent

• Ideally NVQ level 2 refrigeration and air conditioning

• Hold a clean current driving licence

• We offer a competitive package, including company vehicle, laptop, mobile telephone, generous holiday and pension scheme and health care.


Employment Type

  • Full-time (40 hours a week) 

Company Benefits​

In addition to a competitive salary package, all our employees receive the following company benefits:

  • Competitive Salary plus bonus incentive plan.
  • Company vehicle for business and personal use.
  • Company laptop and mobile phone.
  • 25 days holiday & Bank Holidays.
  • Private medical cover.
  • Enhanced maternity, paternity & sickness pay.
  • 8% Company pension contribution.
  • Bike to work salary sacrifice vouchers.
  • Gym membership contribution. 

Aqua's core values include


We have such strong and enduring customer partnerships because we are always honest. Honest about what solution our customers need, not what we want to sell them, and honest about what it will take to deliver that solution to always manage and deliver against expectations.


At Aqua we have the opportunity to create real, tangible positive impact for our customers and their business, for their customers and for the environment. We take our role in that seriously and are committed to doing good.


We know everything about temperature control but our customers know their business better than us. When we work together internally and in partnership with customers to design solutions, success is guaranteed. It is true that power lies in partnerships.