Cooling System Emergency Breakdown

If you suffer from a chiller breakdown or a fault within your cooling system, our directly employed, highly qualified engineers are available to you on a local level, 24/7.

Reactive Breakdown & Repair

Aqua have a network of Service Engineers, across the UK, so we’re always close by if you need support. From a chiller breakdown, to a wider fault within your cooling system, we’re here to help. 

Our aim is to minimise downtime and disruption to your business with a fast, efficient response and first time fix whenever possible.

Why choose Aqua for service support?

Our engineers are familiar with all major brands of cooling equipment, not just our own, so our team are able to assist, even if you didn’t initially purchase from us.

In an emergency breakdown scenario, speed of response is crucial. Our Engineers have worked across all major industry sectors, so understand the challenges that downtime and outage can cause. 

They come to site fully prepared, with plenty of experience and a comprehensive range of spare parts.

Our service & maintenance contract clients benefit from a faster response time. 

Temporary equipment available

If a fault can’t be fixed immediately, we can provide equipment on a temporary basis.  Our Hire fleet includes chillers, dry air coolers, adiabatic units as well as portable air conditioners and a range of heating solutions.

Our Hire Engineers will look after all aspects of the project, from fast delivery to installation.  You’ll have access to 24/7 support and we also offer remote monitoring on our equipment for additional peace of mind.


Aqua's emergency breakdown support

Our breakdown service is designed to help you avoid the issues an emergency scenario can cause, from loss of production to staff disruption and, in some cases, even financial penalties. We will go the extra mile to ensure downtime is minimal.

Our engineers will work on all brands of cooling and chiller systems, even if you didn’t initially purchase through us. Aqua are equipped to respond to an emergency immediately, 24 hours a day, 365 days a year. 

Engineers will attend your site without disruption and work efficiently to minimise downtime. Our team will carry common spares and replacement parts in their vans to fix a breakdown on the first visit. 

You don’t need to be a service client or on a maintenance contract to use Aqua’s emergency chiller breakdown service. 

Need urgent support with cooling equipment or a system fault?

Call us on 0333 004 4433 and select option 3.

Provide your equipment details, serial number and maintenance agreement (if you have one).

Give brief details of the problem and what it’s affecting.

We will arrange a convenient time for an engineer to visit you.

To find out more about our emergency breakdown and Planned Preventative Maintenance packages, please chat with the team.

Aftersales Support

A Complete 360 offering:

24 Hour Support

All our service plan customers benefit from 24/7 helpline coverage and breakdown service, 365 days of the year.

Preventative Maintenance Plans

Our maintenance plans can be fully tailored to your specific site requirements. Regular, proactive service visits will minimise the risk of downtime and ensure your equipment runs efficiency and cost-effectively.

Spare Parts Service

We hold stock of a wide range of spares for the major cooling system brands and provide a full fitting service.

Specialist Engineers

All our Service Engineers are refrigeration specialists, F-Gas accredited, experienced in low GWP refrigerants (R290/Propane & CO2) and highly skilled in their field.