FAQs

Often our Engineers will be able to give you a budget cost when they visit, for example if they’ve worked on a similar project.  However, a properly specified & costed design will take a little longer.  That said, an engineered solution will often save you money in the long run, especially when you look at energy saving options.

We keep a selection of units in stock, along with spare parts.  Delivery is dependent on the type of equipment required and whether you need installation & commissioning.  Custom designed systems can take a few months.  If lead time is key our Hire team can get you up and running with rental equipment to bridge the gap until your new kit is ready to be installed.  

Yes, we have teams based across the UK to help you with Hire, Sales and Service requirements.    If you are in a particularly remote area, our Service team will use one of our appointed Agents for aftersales to ensure you get the support you need quickly and in the most cost-effective way.

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Our Service Engineers are always growing in number, in line with the growth of our business, so the exact number is always changing.  However, as a rule of thumb, we locate our Engineers across the UK within a 50-mile radius of each other.  That way, when customers need support, an Engineer is never far away!

Not a problem.  Your call will be automatically diverted to our out of hours call centre where it will be passed to one of our on-call Service Engineers who will talk to you over the telephone. Depending on whether you have a Planned Preventative Maintenance contract with us, or how serious the issue is, will determine whether we get to your site within six hours or the next working day.

Our call out rates for emergency breakdowns vary according to whether you have taken out one of our Planned Preventative Maintenance contracts.  We do not charge a minimum call out fee and if you have taken out a contract with us you will automatically benefit from lower hourly rates and priority response to unplanned outages.

This is largely driven by the seriousness of the issue and whether you are a Planned Preventative Maintenance contract customer.   Generally, a visit to site by the next working day is normal, however, a quicker response may be available depending on your specific circumstances.  Customers on a Premium or Premium Plus plan will benefit from a six-hour response.

All our Service Engineers are technical specialists. They are F-Gas accredited and carry the necessary skills cards to enable them to work on a wide range of temperature control equipment and sites. Aqua is REFCOM and Safe Contractor accredited.  Engineers working on gas appliances for our Hire division will be Gas Safe registered.  

Call us on 0333 004 4433 (option 3) to speak to one of our Service Co-ordinators and we will get you set up on our system.  Alternatively, you can email us at service@aquacooling.co.uk 

Of course!  If we can get a full understanding of the issues being experienced, we can talk you through how to troubleshoot and remedy simple issues.  However, if this is not possible, then we can arrange for a Service Engineer to come to site. 

We offer all aspects of aftercare for your temperature control equipment. This includes planned preventative maintenance, coil cleans, oil sampling and changes, water sampling and treatments, vibration analysis, thermal imaging, laser alignment, energy efficiency checks – the list goes on! Whatever it is that you need, Aqua can help.

Yes! Our Service Engineers are fully trained to work on all the main equipment brands, including Airedale, Blue Box/Swegon, Carrier, Climaveneta, Corema, Hiross, MTA, Nova Frigo, Stulz, Trane, Smardt and York as well as our own Aqua and Hitema units.  If specialist support is required, such as with ammonia chillers, we enlist the help of our dedicated service partners.  We can also access replacement parts for all makes.