The Client –
Midlands Based Injection Moulding Company
The Challenge –
The Solution –
Short-Term Chiller Hire
For an injection moulding client, Aqua’s emergency hire service kept their process running with minimal downtime and disruption after their existing chiller unit failed.
As soon as our Hire desk took the call, with time being of the essence, a site survey was quickly arranged to determine the precise specification of equipment required and to ascertain exactly what was needed for a quick on site install. Subsequently we were able to promptly dispatch a 20kW chiller for next day delivery.
When it came to installation, the versatility of our units meant our engineers could simply adjust the fittings on the Hire Chiller and connect it to our client’s existing pipework, keeping installation time to a minimum.
With production back on track, our customer then had the opportunity to consider a more permanent replacement unit, but with total peace of mind that their process was running fine. To this end, on the same day as the Hire unit was installed, an Aqua sales engineer met the hire team on site to design and specify a more longer-term solution.
Hire Engineer, Sean Johnson, explains; “At Aqua Hire, sales and service divisions work closely together. If a client calls one of our team, they benefit from a completely 360° approach, as in this case. Likewise, we have customers who initially approach our sales division because they need to expand their production capacity or have legacy equipment on site which is struggling, and the hire team can step in and help them with a temporary solution whilst sales finalise a longer-term strategy which is a win, win scenario for all involved.”